| Dedicated server Features |
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| Chillyz.com’s Dedicated Servers provide the enterprise-class service levels and high-quality support you need for your company’s hosted infrastructure. Behind this is world class Palcom Support Team ensuring that you have a team of certified engineers available round the clock to support and respond to your business needs. |
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| Your requirement from a single dedicated server to a highly-available, complex hosted infrastructure, Chillyz.com’s Managed Dedicated Servers lets you to focus on your core business rather than your IT infrastructure, since we’re available exactly when you need us 24x7x365. |
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| Priority Resolution |
| Leave your worries to us. When you need a well-trained and certified team of experts to take personal ownership of support tickets for your most important servers, The Chillyz.com is ready to respond. The person who receives your support request will manage the ticket up to completion. Every member of your Palcom Support team is certified on key hosting technologies including RHCE, MSCE and CCNA etc. |
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| The Quickest hardware replacement with Service Level Agreement (SLA) |
| The Chillyz.com’s quickest hardware replacement SLA guarantees you with peace of mind knowing that we will have your failed components exchanged within 1 hour so you can get back to your business soon. |
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| Managed Backup |
| When you have taken backup services with our Dedicated Server, know that our team of certified system administrators is watching your backups 24x7x365. At times when you require to restore or would like to modify your backup scheduling, our team is available to assist you around the clock. Do ask for high-availability redundant storage for MS SQL, MySQL etc. |
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| 24x7x365 Server Monitoring |
| We have a dedicated Team of Engineers to constantly monitor for service notifications from your server. In the event of any critical fault is detected, they immediately move into action to resolve the service issue. If the service issue lasts longer than anticipated time our team will reach out to your designated contact(s) to provide updates and guidance on a correct course of action for a resolution of the issue. |
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| With all Managed Dedicated Servers, we ensure: |
| Priority resolution - a certified engineer provides a single point of contact per ticket. |
| 24 x 7 x 365 support availability |
| Unlimited access to your personal support team |
| A team dedicated for a first line of defense against monitored alerts |
| Fully managed customizable backups of your hosted environment |
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